Our Service

After-sale Service

1. Service Concept

Creating values for you is creating for ourselves.

We focus on your demand. With our most professional, considerate and efficient service, we will guide you to fully master the methods and techniques during product application and maitenance.

※ Authoritative Expert Lifelong Counselor
We have enough high-quality talents and master advanced technical ability. We cooperate with domestic and international scientific research institutions and organizations to develop new products with higher performance. We supply models of machinery and solutions of product line for you. 

※ Dedicated Service Personalized Communication
No matter how large the scale of your enterprise is, we can provide the solution plans on industry information, area resource, product flow, supply chain and product sale and so on. Share the information, help to integration the resource and avoid the investment risk. By this, you can gain investment appreciation and control the return of the investment.

※ Service Support Comprehensive Care
We set the department of pre-sales , sales and after sale which can help you from choosing the machinery model to technical support and service of maintenance, we create the data for each customer, supply the advice for machinery maintenance and the idea of maintenance instead of repairment , which above can save your cost gravely. Provide comprehensive technical support is our guarantee.

※ Skilled Worker　Quality Guarantee
We have a elite team for manufacture and obey scientific quality standard during manufacture. We set three grade test rules :
  • Self test
  • Retest
  • Final test.
Care each details constantly. Never avoid problems and let them appear again. Supply reliable guarantee for complete crushing and grinding machinery.

2. Service Flow

"135"action ( Dial One Phone, Three Link , Five Free Service ) to support.
  • 1: Dial one phone
  • 3: Pre-sale, sales and after sale
  • 5: Five professional service

Supply technical consult
  • Free repairment during warranty period.
  • Dedicated service for key project.
  • Train operation and repairment worker.
  • Track service for maintenance.

Supply technical consult

3. Service Arrange

Service Arrange

Return & Warranty Policy


Return Policy
We want you to be fully satisfied with every item that you purchase from GEM LASER LIMITED. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges. 

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure credit. Contact our Customer Service Team for a Returns Authorization number. 
  • Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
  • We will not accept C.O.D. or third-party billing for returned merchandise.
  • In the case of shipping damages, please contact the carrier or our Customer Support department at +86-27-84793136.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
  • Items purchased at GEM may not be returned to a retail store.
  • Items purchased at a retail store may not be returned to GEM.
If you receive a damaged or defective item, contact a Customer Support Representative within 30 days of delivery at +86-27-84793136. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number.GEM will make every reasonable effort to assist you with your return. If you do not contact Customer Support, you are responsible for all return shipping charges.

If there is extensive damage to the carton upon delivery, contact a Customer Support Representative immediately at +86-27-84793136. Please have your order number available when you call.

Warranty Policy
1. Free installation and debugging equipment;
2. Free user training for operators;
3. Free warranty for one year, life-long maintenance;
4. Free upgrade software;
5. In case of equipment failure, the buyer should fix the problem in advance, if you cannot fix the it, we will set our engineers to your local site. 

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