Our Service

After-sale Service

1. Service Concept

Creating values for you is creating for ourselves.

We focus on your demand. With our most professional, considerate and efficient service, we will guide you to fully master the methods and techniques during product application and maitenance.

※ Authoritative Expert Lifelong Counselor
We have enough high-quality talents and master advanced technical ability. We cooperate with domestic and international scientific research institutions and organizations to develop new products with higher performance. We supply models of machinery and solutions of product line for you. 

※ Dedicated Service Personalized Communication
No matter how large the scale of your enterprise is, we can provide the solution plans on industry information, area resource, product flow, supply chain and product sale and so on. Share the information, help to integration the resource and avoid the investment risk. By this, you can gain investment appreciation and control the return of the investment.

※ Service Support Comprehensive Care
We set the department of pre-sales , sales and after sale which can help you from choosing the machinery model to technical support and service of maintenance, we create the data for each customer, supply the advice for machinery maintenance and the idea of maintenance instead of repairment , which above can save your cost gravely. Provide comprehensive technical support is our guarantee.

※ Skilled Worker　Quality Guarantee
We have a elite team for manufacture and obey scientific quality standard during manufacture. We set three grade test rules :
  • Self test
  • Retest
  • Final test.
Care each details constantly. Never avoid problems and let them appear again. Supply reliable guarantee for complete crushing and grinding machinery.

2. Service Flow

"135"action ( Dial One Phone, Three Link , Five Free Service ) to support.
  • 1: Dial one phone
  • 3: Pre-sale, sales and after sale
  • 5: Five professional service

Supply technical consult
  • Free repairment during warranty period.
  • Dedicated service for key project.
  • Train operation and repairment worker.
  • Track service for maintenance.

Supply technical consult

3. Service Arrange

Service Arrange

Return & Warranty Policy


Return Policy
We want you to be fully satisfied with every item that you purchase from GEM LASER LIMITED. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges. 

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure credit. Contact our Customer Service Team for a Returns Authorization number. 
  • Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
  • We will not accept C.O.D. or third-party billing for returned merchandise.
  • In the case of shipping damages, please contact the carrier or our Customer Support department at +86-27-84793136.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
  • Items purchased at GEM may not be returned to a retail store.
  • Items purchased at a retail store may not be returned to GEM.
If you receive a damaged or defective item, contact a Customer Support Representative within 30 days of delivery at +86-27-84793136. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number.GEM will make every reasonable effort to assist you with your return. If you do not contact Customer Support, you are responsible for all return shipping charges.

If there is extensive damage to the carton upon delivery, contact a Customer Support Representative immediately at +86-27-84793136. Please have your order number available when you call.

Warranty Policy
1. Free installation and debugging equipment;
2. Free user training for operators;
3. Free warranty for one year, life-long maintenance;
4. Free upgrade software;
5. In case of equipment failure, the buyer should fix the problem in advance, if you cannot fix the it, we will set our engineers to your local site. 

Comments

Post a Comment

Popular posts from this blog

A brief analysis of laser tailoring

Image
Laser tailoring has only appeared in the field of high fashion. However, as its technology has matured and its cost has been reduced, fast fashion brands like Topshop and ASOS have launched laser tailored clothing. First of all, it is necessary to understand what is the laser cutting. As the name suggests, laser tailoring is to use laser to cut all kinds of clothing materials. Compared with the traditional tailoring methods, laser tailoring is quite accurate and neat, and at the same time, it can prevent abrasion. The tailored clothing is also full of modern sense. In addition, due to the characteristics of the laser, laser cutting and no material restrictions, whether it is silk, nylon, feathers, chloroprene rubber, cotton or poly fiber will be nothing difficult. Besides, laser tailoring does not create any pressure on clothing, so there is no need to worry about unnecessary marks left during cutting. This advantage is especially suitable for silk and lace. And fashion designers l...
Read more

[Actual Problems] Marking/Processing Problems

Image
Discover GEM solutions used to solve problems in real work sites on this page. Also, learn the tricks behind on-site improvements. Direct Marking on Surfaces Painted for Rustproofing Problem 1 We have metal products that are painted, and we are currently managing them by affixing labels, but we are wondering if there is a way to use laser markers to perform direct marking. However, the paint provides rustproofing, so it is pointless if this paint is peeled off. What should we do? Solution CO 2 We recommend that you try testing with a CO 2  laser marker! It is true that using a laser marker to mark a painted surface tends to peel off the paint due to the heat applied to the surface. However, it is possible to use a CO 2  laser marker to perform marking in which not all of the paint is removed and enough paint is left to still provide rustproofing. Our laser markers have been used to mark automotive undercarriage parts (cation-coated products), which are used ...
Read more

Fiber laser cutting machines are not omnipotent, and these materials must not be cut with it

Image
Many people think that fiber cutting machine belongs to the category of cutting machine, and imported laser range should be very wide, the effect should be a lot better than the other way, in fact, there are special types of cutting machine parts, each cutting machine has its advantages and disadvantages, the following detailed analysis. First of all , fiber Laser cutting machine belongs to the category of METAL cutting machine, so only cutting metal, not cutting cloth, skin, stone and other non metals, the reason is very simple, fiber laser cutting machine of the wavelength range is not within the range of the absorption material, or absorption is not appropriate, to reach the ideal cutting effect at present, it is applied to the metal cutting advantage is not obvious, of course, does not rule out future development needs in this area may. Secondly , do not recommend long-term cut aluminum, copper and other rare metal materials of fiber laser cutting machine , because these m...
Read more